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Elements and Performance Criteria

  1. Organise implementation actions
  2. Establish appropriate procedures for implementation
  3. Undertake and/or supervise implementation

Required Skills

Required skills

highly developed communication skills to

determine and confirm complex client requirements using questioning and active listening as required

develop a rapport with clients and deal with any emotive issues sensitively

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

customer service skills such as

providing appropriate contact with client throughout the complex broking process

appropriate timing of events

welldeveloped research and analysis for

accessing interpreting and analysing complex information to meet client needs

identifying key issues for implementation actions

welldeveloped numeracy and IT skills to

access and use appropriate specialist software organisational templates spreadsheets and databases

access internet information

welldeveloped literacy skills to

read and interpret organisational and industry information

draft documentation for clients that is comprehensive and clear

draft reports setting out research findings and analysis

organisational skills to supervise others in the implementation process and to plan and sequence work

Required knowledge

environmental legislation impacting on financial services

relevant financial legislation including State and Territory legislation charges and taxes

forecasting techniques

government financial policies

heritage property issues and requirements

corporations and consumer legislation

methods of presenting financial data

Native Title rights

sources of information on financing such as

banks

financial advisers

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

prepare materials and personnel to effectively implement complex loan structures

interpret and comply with industry regulations and codes of practice

work effectively with associated financial advisers

assess impacts of taxation social security economic and other government policies on client investment and financial requirements

establish appropriate audit trails and effectively document records and data

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to financial services product information

access to specialist software and data

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

The complex nature of the securities to be taken may include:

implications of borrowing against leased premises

multiple securities of differing kinds

rural land

specialised securities such as hotels.

Forms of security to be taken for complex transactions may include:

assignment of rental income to the lender

joint and several personal or related company guarantees

multiple mortgages

registered company charges

second mortgages

the involvement of unit or family trusts as either borrower or guarantors.

Documentation may include, but is not limited to:

computer and manual applications

disclaimers

disclosures

insurance policies

prospectus

receipts

written advice.

Relevant legislative requirements may include:

Australian Securities and Investments Commission (ASIC) Act, policy and guidelines

Consumer Affairs Act

Consumer Credit Code

contract law

Corporations Act

industry codes of practice

Privacy Act

State and Territory legislation

Taxation Acts

Trade Practices Act

trust law.